Frequently Asked Questions
- What is Five Below?
- How did Five Below get started?
- What kind of merchandise can I get at Five Below?
- How is shopping at Five Below different from other stores?
- How can I buy stuff at Five Below?
- Can I order your products online?
- Why are your prices so cheap?
- When are you opening a store near me?
- Do you have a store in ______?
- What is your return policy?
- Does Five Below offer discounts for large purchases?
- How do I set-up a fundraiser?
- I love Five Below! How can I get a job with your company?
- Does Five Below offer franchising opportunities?
- Is Five Below publicly traded?
- Do you donate to non-profit organizations?
- I am a product vendor. How do I contact your merchandise team?
- I am interested in writing a story on Five Below. Who can I contact for more information?
- Do you have a privacy policy in place for information submitted through your website?
- How do I sign-up for Five Below's e-mails?
1. What is Five Below?
Five Below offers extreme-value on thousands of trend-right products for teens and beyond. We have a dynamic assortment of merchandise that includes everything from sports, games, fashion accessories, bath and body, candy and beverages, room décor, stationery and school supplies, books, iPod accessories, novelty and gag items, seasonal items and more…all at $1 to $5!
To find out more, check out our About Us page. If there anything that is still unanswered, feel free to send us an email.
2. How did Five Below get started?
Five Below was founded by David Schlessinger, creator and founder of Encore Books and Zany Brainy along with Tom Vellios, former CEO of Zany Brainy. In October 2002, Five Below opened its at its first store in Wayne, Pennsylvania . Since then the chain has grown to over 50 stores in Pennsylvania, New Jersey, Delaware and Virginia. See if a store is coming near you!
3. What kind of merchandise can I find at Five Below?
Our merchandise changes all the time – new stuff arrives in every day! But you can always count on us for a great selection of sports, games, fashion accessories, bath and body, candy and beverages, room décor, stationery and school supplies, books, iPod accessories, novelty and gag items, seasonal items and more with everything from $1 to $5.
4. How is shopping at Five Below different from other stores?
At Five Below, you'll find a broad assortment of items for teens and beyond! You will find tons of brand names - think Spalding, Conair, Wilson, Lego, Nestle, Crayola, Hello Kitty, Family Guy, Disney and more - and trend-right products at amazing prices. We buy products we think are winners and that our customers will love. Sometimes it's a product we intend to stock as long as it sells well; and sometimes we buy a product which is in limited supply, sell through it, and you won't find it again. It's all part of the fun of shopping at Five Below.
5. How can I buy stuff from Five Below?
We sell our stuff through our 60+ retail stores. We operate stores in five states and are rapidly growing. Check out our Store Finder to find the most convenient store to you or our Grand Opening page for our newest stores.
6. Can I order your products online?
We keep our stuff cheap, and that's our focus. We hope to offer these options at sometime in the future. In the meantime, check our website for the store closest to you.
7. Why are your prices so cheap?
At Five Below, we are as much about value as we are about great product. You can afford to get the trendiest items without spending your whole allowance. But, we never compromise on quality. We can offer our products at great values through a combination of factors:
- We source from the best vendors around the world.
- We buy direct from suppliers whenever possible, we bargain hard to get the best price, and then pass the savings on to you.
- We are opportunistic to get the best products.
- We don't accept returns and don't run sales.
- We strive to take the costs out of everything.
What does this do for you? It guarantees you the best values at the best quality you can find anywhere so you can stretch your dollar! Think of Five Below as having a sale every day!
8. When are you opening a store near me?
We currently have over 60 locations in five states! The Five Below real estate department is actively looking for new sites. Please check our Store Locations page on our website for all of our current locations and our Grand Openings section of our website to see if a Five Below is opening near you.
9. Do you have a store in ______?
Check out our Store Locations page.
10. What is your return policy?
Help us keep stuff cheap! All sales are final. If there is a problem or imperfection in any of our merchandise, we will be replace it if returned within 14 days with a receipt. We accept cash, VISA and MasterCard – no American Express. To help everyone save, we occasionally apply quantity limits on the products.
11. Does Five Below offer discounts for large purchases?
At Five Below it is our goal to bring our customers the best products at the lowest prices. For this reason we are unable to offer pricing discounts, even on large purchases. If you are part of a non-profit organization, our FUNdRAISERs are the best way to raise money!
12. How do I set up a FUNdRAISER?
FUNdRAISERs at Five Below are a great way to earn money for your organization while shopping at the best place in the world to stretch your dollars! Check out our FUNdRAISERs page and then contact the manager at your local store to set-up.
13. I love Five Below! How can I get a job with your company?
There are many great full time and part time opportunities available at Five Below, and we're always looking for great people who are passionate about our brand. Check out our Cool Jobs section to see a list of current job openings and information on how to apply for a job in our Five Below stores or our Philadelphia, Pennsylvania headquarters.
14. Does Five Below offer franchising opportunities?
No, we do not offer franchising opportunities. All stores are company owned and operated.
15. Is Five Below publicly traded?
No. Five Below is a privately held company.
16. Do you donate to non-profit organizations?
At Five Below, we want to be part of the community! These guidelines have been established to assist you with your request for a charitable donation from Five Below, Inc. Please review these guidelines prior to submitting your request. Here are our donation guidelines:
- We can only donate to non-profit (501c3) organizations with a valid, current tax ID number.
- Five Below does not extend merchandise donations or cash donations. We only donate activated gift cards.
- Donations are limited to one per year, per organization from Five Below.
- Priority is given to requests from the non-profit organizations that serve residents and the immediate communities surrounding our stores and distribution facilities.
- Priority is also given to organizations with missions involving youth initiatives.
- Requests that do not meet the above criteria will not be considered.
- We review requests once a month on the 1st of every month. Five organizations are chosen every month. Written requests should be made at least a week prior to the 1st of the month the donation is needed.
- Only mailed or faxed requests will be accepted. Email requests will not be accepted.
- All donations are to be arranged with the Home Office in Philadelphia, PA. The following information is necessary for a donation to be considered:
- A written request, on the non-profit group's letterhead, faxed or mailed to the Home Office, Attn: Donations, explaining the nature of the organization, why the donation is needed, what kind of donation is being requested and the location of the closest Five Below store.
- A valid tax ID number should also be referenced on the written request.
Please understand that because we receive so many requests, we are not able to accommodate every organization and are unable to provide an individual response to inquiries concerning the status of your request. But we do make every effort to extend donations to a variety of community groups. You can find contact information for the Home Office here.
17. I am a product vendor. How can I contact your merchandise team for business opportunities?
You can email your information here.
18. I am interested in writing a story on Five Below. Who can I contact for more information?
You can call our Home Office at 215.546.7909 and ask for Liz Romaine, Marketing Manager or email her here.
19. Do you have a privacy policy in place for information submitted through your web site?
Yes. To view our privacy policy, just click on the Privacy Policy link.
20. How do I sign-up for Five Below's e-mails? What is it all about?
Because we have stuff arriving every day, we encourage our customers to sign up for our email list to learn about the latest and greatest stuff. You can sign up for Five Below's emails here. If you are under 13 years old, you must get your parent or guardian's permission. We generally send emails every two weeks letting you know about the hottest new items, special offers and promotions, grand openings and more! Five Below does not sell, rent or trade your e-mail address. If at any time you would like to unsubscribe from Five Below e-mail, selecting the link at the bottom of e-mails you receive from george@iheartfb.com.
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